MONTREAL and SAN FRANCISCO, Feb. 22, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced the second annual Relevance Report: Ecommerce, which found that only 6% of customers think online shopping experiences are always relevant. Many retailers still struggle to deliver the relevant online shopping experiences their customers expect.
Despite pandemic restrictions loosening in the past year, online is still the venue of choice for many shoppers. And relevant, personalized online shopping experiences have become tablestakes: Coveo's report found that 93% of customers expect the online experience to be at least equal to, if not better than, in-store ? a 3% increase from last year's report.
"Our inaugural Relevance Report found that retailers often fail to meet shoppers' expectations. One year later, we're realizing that the relevance challenge remains pervasive," said Brian McGlynn, general manager of Commerce at Coveo. "There is a dichotomy in that people want personalization - even though they like to shop anonymously. Coupled with the future of third-party cookies, addressing this is top of mind for many retail executives."
2022 Relevance Report: Ecommerce key findings include:
Only a Fraction of Shoppers Start on a Brand's Site
Personalization Impacts Top & Bottom Lines
Gen Z Is Defining the Future of Relevance
Alleviating Data Privacy Concerns Starts with Trust
40% of Shoppers Remain Anonymous Through Checkout
As part of Coveo's 2022 Relevance Report: Ecommerce, Arlington Research was commissioned to undertake a study across the UK and USA to discover trends relating to Ecommerce, Customer Services, and the Digital Workplace. The survey comprised a nationally representative sample of the working population across both the UK and USA, with 4,000 adults aged 18+ taking part, evenly distributed between each country. All respondents were people who use a computer for work, as a part of companies which contain more than 250 employees. This first installment focused on trends relating to Ecommerce.
Download the full report here.
About Coveo
We believe that relevance is critical for businesses to win in the new digital experience economy, to serve people the way they expect, and that applied AI is an imperative. Coveo is a market-leading AI-powered relevance platform. Our SaaS-native, multi-tenant platform injects search, recommendations, and personalization solutions into digital experiences. We provide solutions for commerce, service, website, and workplace applications. Our solutions are designed to provide tangible value to our customers by helping drive conversion and revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.
Our AI powers relevant interactions for hundreds of the world's most innovative brands and is supported by a large network of global system integrators and implementation partners.
Coveo is a trademark of Coveo Solutions, Inc.
www.coveo.com
Highwire PR
Coveo
[email protected]
+1 418-263-1111
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