Judging solely by their annual reports, press releases and public talking points, the nation's electric utilities are all-in on carbon reduction. A significant majority (81%) of electric utility customers1 are now served by a utility with a stated carbon-reduction target. However, many utilities do not have plans that are disclosed or validated by independent groups such as CDP or the Science-Based Targets initiative (SBTi). According to the J.D. Power 2022 Sustainability Index, released today, even fewer utilities have the customer awareness and support they will need to make their goals a reality.
"If the aggressive carbon reduction goals most utilities have in place are ever going to be achieved, customers are going to need to play a key role, both in terms of modifying their current energy use habits and supporting the funding required to improve infrastructure and deliver the clean energy sources," said Andrew Heath, senior director of utilities intelligence at J.D. Power. "Right now, even the best-performing utilities are not where they need to be in terms of customer engagement, awareness and support for sustainability initiatives."
Following are some key findings of the 2022 index:
The J.D. Power Sustainability Index evaluates electric utility customer awareness, support, engagement and advocacy for their local utility's climate sustainability programs and goals. The index applies to the 35 largest U.S. electric utility companies and cities, each serving 500,000 or more residential customers and is based on responses from 71,959 business and residential electric utility customers and was fielded from June 2021 through May 2022.
Following is the full list of electric utility companies and cities that are evaluated, along with their index scores:
Utility |
2022 Sustainability Index Score |
|
NextEra Energy |
34 |
|
Sacramento Municipal Utility District |
34 |
|
DTE Energy |
33 |
|
Portland General Electric |
32 |
|
Salt River Project |
32 |
|
Puget Energy |
31 |
|
Xcel Energy |
31 |
|
OGE Energy Corp. |
30 |
|
Pacific Gas and Electric |
30 |
|
Southern Company |
30 |
|
Berkshire Hathaway Energy |
29 |
|
CMS Energy |
29 |
|
CPS Energy |
29 |
|
Edison International |
29 |
|
Emera |
29 |
|
L.A. Dept. of Water & Power |
29 |
|
Pinnacle West |
29 |
|
Ameren |
28 |
|
Con Edison |
28 |
|
Dominion |
28 |
|
Entergy |
28 |
|
Sempra Energy |
28 |
|
Industry Average |
28 |
|
Duke Energy |
27 |
|
Exelon |
27 |
|
Alliant Energy |
26 |
|
Evergy |
26 |
|
PSEG |
26 |
|
WEC Energy Group |
26 |
|
AEP |
25 |
|
PPL Corporation |
25 |
|
Eversource |
24 |
|
National Grid |
24 |
|
Avangrid |
23 |
|
Duquesne Light |
21 |
|
FirstEnergy |
21 |
For more information about the J.D. Power Sustainability Index, visit
https://www.jdpower.com/business/sustainability-certification-program.
See the online press release at http://www.jdpower.com/pr-id/2022085.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info
__________________________________
1 SEPA Utility Carbon-Reduction Tracker.tm Smart Electric Power Alliance (SEPA). Retrieved July 10, 2022, from https://sepasandbox.wpengine.com/utility-transformation-challenge/utility-carbon-reduction-tracker.
2 Source: www.cdp.net 2021 climate change ratings for U.S. electric utilities, July 2022.
3 Source: www.sciencebasedtargets.org Companies taking action, July 2022.
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