This research service analyzes the impact of the agency sales model on dealership aftersales, focusing on the European and North American new passenger vehicle market. It provides an overview of the role of dealerships from an aftersales perspective and discusses areas of opportunities for dealerships in agency agreements.
In this study, various aspects related to the agency sales model are thoroughly investigated. This includes assessing the current status and adoption type of this model by Original Equipment Manufacturers (OEMs). The study also delves into regional opportunities for dealerships, with a particular focus on Europe and North America.
Furthermore, it analyzes the implications of the agency sales model on different aftersales functions, including warranty and service, replacement spare parts, and customer relationship management. Additionally, the study explores the potential revenue opportunities that may arise for dealerships, suppliers, and independent service providers as a result of this sales model.
The study discusses aftersales process differentiation and stakeholder involvement in the agency model and analyzes potential agency model trends impacting dealership aftersales.
Finally, this research service discusses growth opportunities for dealership aftersales in the agency model and offers actionable insight for market participants to leverage these opportunities.
Key Topics Covered:
1. Strategic Imperatives
Why is it Increasingly Difficult to Grow?
The Strategic Imperative
The Impact of the Top 3 Strategic Imperatives on Agency Model Implications for Dealership Aftersales
Growth Opportunities Fuel the Growth Pipeline Engine
2. Growth Opportunity Analysis
Key Terminologies/Definitions
Agency Model Implications for Dealerships Aftersales - Market Overview
Research Methodology
Questions This Study Will Answer
Segmentation/Regional Focus - Agency Model Implications for Dealership Aftersales
OEM Competitors by Regions
Growth Indicators - Aftersales Cost Type and Segments in the Agency Sales Model
Growth Drivers
Growth Restraints
Competitive Environment
3. Agency Sales Model Overview
Traditional OE Channel versus Agency Model Aftersales - Process Differentiation and Stakeholder Involvement
Agency Sales Impact on Dealers/Agents' Parts/Service Aftersales Functions
Sales Model Types
Dealer Involvement in Key Sales Model Activities
Dealership Aftersales SWOT Analysis in Agency Models
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